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Support

Your best point of contact will be determined by the type of situation that you are experiencing. Below is a guide that can help you to determine when to contact Esri Canada Technical Support vs. Customer Care.

When do I contact Esri Canada Technical Support?
  • Installation and Authorization (post install)
  • Error messages
  • Software crash
  • Not operating as expected/documented
  • Documentation issues
  • Other technical issues regarding the use of your Esri software

Phone: 1-877-441-0337
Email: support@esri.ca
Online: Technical Support Request Form
Web Portal: Technical Support Portal

When do I contact Esri Canada Customer Care?

If you are having a problem with, or have questions about:

  • Creating or accessing an Esri Global Account
  • The Esri Customer Care Portal, including:
  • Tokens (to associate licenses to a global accounts)
  • Authorization numbers
  • Provisioning files
  • Software downloads
  • Your invoice
  • Your sales order or maintenance renewal
  • To request a token or physical software media

Phone: 1-800-447-9778                                   
Email: customercare@esri.ca
Online: Customer Care Request Form

Esri Canada Holiday Hours (Customer Care and Technical Support) 
Customer Care:
 
Wednesday, December 24: 9:00 a.m. - 5:00 p.m. EST
Thursday, December 25: Closed
Friday, December 26: Closed
Monday, December 27: 9:00 a.m. - 5:00 p.m. EST
Tuesday, December 30: 9:00 a.m. - 5:00 p.m. EST
Wednesday, December 31: 9:00 a.m. - 5:00 p.m. EST
Thursday, January 1: Closed
Friday, January 2: Regular business hours resume
 
Technical Support:
 
Over the 2014 holiday season Technical Support will be closed on December 25, 26, and January 1. All other days (Monday through Friday) Technical Support will be operating under normal business hours from 8 a.m. to 7 p.m. EST.