Privacy

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Esri Canada respects the privacy of those who visit our web sites and who register for our software and services online. The following information is designed to help you understand when and why we collect your personal information and how we use the information.

Notice

Your privacy is of the utmost importance to us. When you simply browse our site, no personal information is being collected by Esri Canada.

The only personal information collected by or on behalf of Esri Canada through this Web site is information which is submitted to us voluntarily, such as your name or nick name, contact details (including your address and telephone number), IP address, membership ID, OpenID, Web site URL or email address. The voluntary personal information we collect is used to provide customer related services and benefits which includes but is not limited to the following:

  • To verify and complete transactions and activate software
  • To provide notification to licensees about updates to software, data, and services 
  • To help provide technical and product support to our users 
  • To register users for training courses or other events
  • To communicate with users regarding products or services

Where appropriate, Esri Canada may pass this data on to the applicable software licensor or Business Partner to facilitate the above services. Our software licensors are also committed to protecting personal information as described in their privacy statements or policies.

If you submit personal information, Esri Canada may contact you or send you marketing information about products and services that we think may be of interest to you. Esri Canada may also use your name, address, and e-mail to send you newsletters information on upcoming promotions, user conference or other event information, survey requests or training reminders.  Our purpose is to provide visitors with useful information and offers that will likely interest them.

Occasionally Esri Canada uses the services of bonded mailing houses that are authorized to use your personally identified data only for specific Esri Canada marketing or software update related mailings.

While browsing the Esri Canada Web site, you may be able to access the Web sites of third party organizations through a hyperlink. Esri Canada assumes no responsibility for the privacy practices of third parties' Web sites and suggests you review the privacy statements and policies on such Web sites before sharing your personal information.

By posting a message/comment on the Esri Canada Blog, you also accept and expressly consent that your message and other personal information details about you or submitted to Esri Canada will be analyzed and stored and used by Esri Canada’s third party service provider Mollom BVBA (“Mollom”) solely for anti-spam and quality monitoring purposes in accordance with Mollom's privacy policy.

Collection of Personal Information

Certain information, such as the Internet protocol address of your computer, may be stored through the use of "cookies" intended to speed access to Esri Canada information and services. A cookie is a short piece of data that can be used to tell us when you visit our Web sites and track your browsing habits. Esri Canada does not use cookies to store information such as credit card numbers, telephone numbers, or other sensitive information. A cookie is not an executable program and cannot do anything to your machine. To maintain your privacy, you can disable your browser's ability to accept cookies.

The installation process for certain software supplied by Esri Canada, may require information to be placed on your hard drive. This is done to enable the proper functioning of the software and ensure it is used only when properly licensed. Certain software products available from Esri Canada may for software installation purposes or other supplier related purposes require registration to gain access to special services, license keys, or other features. This information will be used to provide support and deliver specialized services.

Esri Canada may also collect personal information when you order and register software, data, or services; order newsletters; register for training or other events; or make requests that require a direct response to you.

Choice

Individuals who choose not to provide personal information on this Web site will still be able to access many sections of the site. Refusing to provide personal information may simply prevent you from accessing secure areas of the site, registering and activating software through the site, completing transactions through the site, or requesting technical support and other services.

If you submit personal information to Esri Canada and do not wish to receive marketing information from us, you may opt out of being included in our mailing list at any time by sending an e-mail notification to privacy_remove@esri.ca with your required instructions.  Please keep in mind however, that you may not receive valuable information from Esri Canada as a result of your election to be removed from our mailing lists.

Other than as described herein, Esri Canada will not disclose your personal information unless required to do so by law, or in the good faith belief that such action is necessary to protect the rights or property of Esri Canada or that of its software licensors.Except as otherwise stated herein or at the point of collection, Esri Canada does not transfer, trade or sell personal information to third parties.

Access and accuracy

Esri Canada will provide you with access to information about you in our databases upon request by contacting privacy_access@esri.ca and providing us with the context of the information in question. If you believe any of the information is incorrect or needs updating, please advise us and we will correct our records as appropriate.

Security

In order to protect the personal information you submit via the Web site, Esri Canada uses industry standard encryption technology, which prevents visitors from having their information intercepted during transmission.

For visitors placing orders for products or services via the Web site, Esri Canada performs credit card verification using industry standard encryption to ensure authenticity as well as confidentiality. As further protection, credit card numbers are only used during the verification process and are not permanently recorded or stored on our servers.

Esri Canada will take reasonable and prudent precautions to ensure that your personally identifiable data is protected against unauthorized access, use, or disclosure.

Enforcement

If you have any concerns about the application of these principles , or if you have a question about the policy, please contact us at privacy@esri.ca and Esri Canada will act promptly to investigate, correct as appropriate, and advise you of the correction. Please identify the issue as a Privacy Policy concern in your communication to Esri Canada.

Note: This policy is subject to change from time to time. Updates are effective as of the currency date. This policy is current as of October 26, 2010.