Esri Canada is committed to providing customers with professional and courteous service. The Customer Care team is your key point of contact to find out the status of your product order and to resolve non-technical issues.

Contact our team to place an order, transfer licenses, obtain key codes, confirm prices, verify the status of your order or to obtain general information about Esri products. Our Customer Care department is available Monday through Friday, 8 a.m. to 6 p.m. Eastern Time, excluding holidays.


    Online: Complete our online request form below

    Toll free: 1-800-447-9778


    Light blue

    Through our Customer Care department, you can:

    For all other inquiries, including questions regarding third-party products, please contact Customer Care.

    Customer Care Services
    Light blue

    Contact Customer Care

    Contact us directly using the online form below.

    * Contact Name

    * Email

    * Phone

    * Company

    Customer Number

    * Subject

    Contact us

    Need help choosing a product? Have a question about pricing or support?

    Let’s connect you with the right person.

    Complete our online form.