Customer Care

Manage Your Software


The Esri Customer Care Portal provides self-service tools to manage your software and licensing for ArcGIS 10.0 and higher. With the Esri Customer Care Portal, you can:

  • Manage your software. The Software Download portlet provides a central location to download ArcGIS 10 and higher software.
  • Manage your licenses. The Authorization and Provisioning portlet provides detailed information as well as a summary about authorization numbers assigned to your organization. This enables you to:
    • Check the status of your ArcGIS 10 and higher authorization numbers and provisioning files.
    • Create provisioning files to facilitate the authorization process using the Software Authorization Wizard.
    • Query and find details about authorization history for ArcGIS 10 authorization numbers.

Online: Complete our online request form below

Toll free: 1-800-447-9778


Contact Customer Care

Contact us directly using the online form below.

* Contact Name

* Email

* Phone

* Company

Customer Number

* Subject

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Need help choosing a product? Have a question about pricing or support?

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Complete our online form.