Standard Support

Standard Support

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Gain access to our local Esri software experts who can help resolve your cases. They also work directly with Esri Support to ensure that every case is resolved.
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Standard Support Features

Unlimited Telephone and Email Support
Esri Canada Technical Support services are available from 8 a.m.-8 p.m. Eastern, Monday- Friday, by telephone (877-441-0337), email (support@esri.ca) or online at My Esri (http://my.esri.com ). Statutory holidays are excluded.

Secure Live Remote Support
If you prefer a more hands-on approach to resolving your incident, a technical support representative is equipped with remote support tools to assist you. Each member of the Support Services staff can directly view your system using the secure Live Meeting tools to find an expedient solution to your problem.

My Esri
My Esri allows you to track and manage all your support cases and log new issues online for your supported software products. You can view the status, last activity and resolution information for all your cases with Esri Canada Support Services.

Log in to My Esri

Esri Online Support Center
The Esri Online Support Center is a dynamic website that communicates new technical information to the Esri user community through updated product documentation, blog posts, technology announcements and more. 

Visit the Esri Online Support Center

User Forums
The Esri user forums are intended to provide you with a place to discuss your software questions with your peers. This is a helpful venue to ask questions and share knowledge about technical details and techniques for accomplishing tasks.

Access GeoNet

Product Documentation
Documentation includes how-tos, FAQs, tutorials, tips and tricks, functionality matrices, best practices and updates on Esri’s past and current products. In the Esri Online Support Center, choose your product and visit Web Help.

Visit the Esri Online Support Center

If you require enhanced support, view our Priority Support and Premium Support service options.

Need help finding which Support option is right for you? Contact us via the form below.

Contact us

Need help choosing a product? Have a question about pricing or support?

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Complete our online form.